Terms and Conditions

TERMS AND CONDITIONS OF THE ONLINE STORE

CHAPTER 1. GENERAL PROVISIONS AND DEFINITIONS

1. These Terms and Conditions set out the rules and conditions for the provision of services by electronic means, including the use of the Shop, as well as the rights, obligations and conditions of liability of the Seller and the Customer. These Terms and Conditions also contain information which the Seller is obliged to provide to the Consumer in accordance with applicable regulations, including the Act of 30 May 2014 on consumer rights (Journal of Laws 2017.683, as amended).

2. Every Customer should familiarise themselves with the Terms and Conditions.

3. The Terms and Conditions are available on the Shop’s website and are also made available free of charge prior to the conclusion of the contract. At the Customer’s request, the Terms and Conditions are also made available in a manner that enables the Customer to obtain, reproduce and store their content using the information and communications technology system they use (e.g. by email).

4. Basic definitions:

a) Terms and Conditions: the Terms and Conditions of the Online Shop;

b) Seller or Service Provider: MAGDALENA CZAPLIŃSKA, trading as MAGDALENA CZAPLIŃSKA DROBINY CZASU, ul. Górczewska 200C/458, 01-460 Warsaw, VAT No. 8522280333, REGON 142607670, entered in the Central Register and Information on Economic Activity.

c) Customer or Service Recipient: a natural person who is at least 18 years of age and has full legal capacity, a legal person, and an organisational unit without legal personality but capable of acquiring rights and incurring obligations in its own name, which enters into a legal relationship with the Seller in relation to the Shop’s activities. A Customer is also a Consumer unless there are separate provisions regarding the Consumer in a given matter;

d) Consumer: a Customer who is a natural person entering into a legal transaction (purchase) with the Seller that is not directly related to their business or professional activity;

e) Electronic Service – a service within the meaning of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws 2017.1219, consolidated text, as amended), provided electronically by the Service Provider to the Customer via the Website;

f) Shop or Online Shop, or Website: An Electronic Service, an Online Shop, operated by the Seller at the website www.drobinyczasu.pl, within which the Customer enters into a distance selling contract, the parties are informed of the sale via an automatically generated email, and the performance of the contract (in particular the delivery of the Goods) takes place offline;

g) Account – an Electronic Service, identified by an individual name (username) and password provided by the Customer, a collection of resources within the Service Provider’s IT system, in which data provided by the Customer and information about activities within the Shop are stored;

h) Goods or Product – goods sold in the Shop, included in the Seller’s range;

i) Contract – a distance contract concerning the purchase of Goods, concluded as a result of the Customer placing an Order in the Shop and its acceptance by the Seller;

j) Form – a script constituting a means of electronic communication, enabling the placing of an Order in the Shop or the performance of other activities in the Shop;

k) Order – an instruction to purchase Goods placed by the Customer using technical means of communication;

l) Newsletter – an Electronic Service, an electronic distribution service provided by the Service Provider via email, which enables all Customers using it to automatically receive periodic messages (newsletters) from the Service Provider, containing information about the Website, including news or promotions in the Shop.

CHAPTER 2. BASIC AND TECHNICAL INFORMATION

Seller’s contact details for the Customer: Drobiny Czasu Magdalena Czaplińska, ul. Królewska 27, 96-321 Wycinki Osowskie, contact telephone number: Magdalena Czaplińska 661 47 66 69, Przemysław Czapliński 571 79 55 81; cooperation/enquiries/feedback: biuro@DrobinyCzasu.pl; order processing zamowienia@drobinyczasu.pl; customer service/complaints: serwis@drobinyczasu.pl; service@drobinyczasu.pl.
The Seller offers the following types of Electronic Services:

1) Online Shop,

2) Newsletter,

3) Reviews (comments),

4) Account.

The Seller provides Electronic Services in accordance with the Terms and Conditions.
A technical requirement for using the Shop is that the Customer has a computer or other devices enabling them to browse the Internet, appropriate software (including a web browser), Internet access, and a current and active email account.
The Customer is prohibited from providing unlawful content.
Using the Shop may involve risks typical of using the Internet, such as spam, viruses and hacking attacks. The Seller takes measures to counteract these risks. The Seller notes that the public nature of the Internet and the use of services provided electronically may involve the risk of unauthorised persons obtaining or modifying Customer data; therefore Customers should use appropriate technical measures to minimise the risks mentioned above, including anti-virus software and identity protection software for Internet users.
The contract for the provision of Electronic Services is concluded via the Online Store over the internet. The Customer may cease using the Electronic Services at any time by leaving the Online Store or by deleting their Customer account. In such a case, the contract for the provision of Electronic Services is automatically terminated without the need for any further declarations by the parties.
It is not possible to use the Shop anonymously or under a pseudonym.

CHAPTER 3. PERSONAL DATA

The Seller processes personal data provided by Customers in accordance with applicable law, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, hereinafter: “the Regulation”). In particular:

1) The Seller shall ensure that such data is:

a) processed lawfully, fairly and in a transparent manner in relation to Customers and other data subjects;

b) collected for specified, explicit and legitimate purposes and not further processed in a manner incompatible with those purposes;

c) adequate, relevant and limited to what is necessary for the purposes for which they are processed;

d) accurate and, where necessary, kept up to date;

e) stored in a form which permits identification of the data subject for no longer than is necessary for the purposes for which the data are processed;

f) processed in a manner ensuring appropriate security of personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures;

2) The Seller shall implement appropriate technical and organisational measures to ensure that the personal data being processed are protected in a manner appropriate to the nature, scope, context and purposes of the processing, as well as the risk of infringement of the rights or freedoms of natural persons;

3) The Seller shall ensure access to personal data and the exercise of other rights by Customers and other data subjects, in accordance with the applicable legal provisions in this regard.

2. The basis for the processing of personal data is the consent of Customers or the existence of another legal basis authorising the processing of personal data in accordance with the Regulation.

3. The Seller guarantees the exercise of the rights of data subjects whose personal data is processed in accordance with the relevant provisions, including the following rights:

1) the right to withdraw consent to the processing of personal data;

2) the right to information regarding their personal data;

3) the right to control the processing of data, including the right to supplement, update, rectify and erase it;

4) the right to object to processing or to restrict processing;

5) the right to lodge a complaint with a supervisory authority and to use other legal remedies to protect their rights.

4. Any person with access to personal data shall process such data solely on the basis of the Seller’s authorisation or a data processing agreement and solely on the Seller’s instructions.

5. The Seller ensures that personal data will not be disclosed to entities other than those authorised under the relevant provisions of law, unless required by European Union law or Polish law.

6. Ve Contact:

[Email marketing: We share your personal data with external marketing service providers who assist us in delivering marketing messages and running promotional campaigns, including sending reminders about products in your basket. One such provider is Ve Global UK Limited. Ve’s privacy policy, including information on how your data is used, can be found here.]

DA – or VePanel

[Digital Assistant: We share your personal data with external service providers who assist us in tailoring the content displayed on the website to your needs, including the selection of products, promotions and offers presented to you. One such service provider is Ve Global UK Limited. Ve’s privacy policy, including information on how your data is used, can be found here.]

CHAPTER 4. ADDITIONAL INFORMATION

§ 1 Account.

Registering an Account on the Shop’s website is free of charge and requires the following steps: The Customer must complete the registration form by providing specific details and making declarations regarding acceptance of the Terms and Conditions, the processing of personal data, and the provision of commercial information. A link enabling Account verification will be sent to the Customer’s email address provided during the Account registration process. Logging into the Account involves entering the username and password set by the Customer. The password is confidential and should not be disclosed to anyone.
The Account allows the Customer to enter or modify data, place or check Orders, and view their Order history.
The Electronic Account service is provided free of charge for an indefinite period.
The Customer may cancel their Account in the Shop at any time by sending a request to the Seller electronically to the email address: biuro@drobinyczasu.pl or in writing to the Seller’s address designated for contact with the Customer (Chapter 2, point 1).

§ 2. Newsletter

The Newsletter service is intended to provide the Customer with the information they have requested.
Use of the Newsletter does not require the Customer to register an Account, but does require the provision of an email address and the submission of declarations regarding acceptance of the Terms and Conditions, the processing of personal data, and the provision of commercial information.
A link confirming the Newsletter subscription will be sent to the Customer’s email address.
The Electronic Newsletter service is provided free of charge for an indefinite period.
The Customer may unsubscribe from the Newsletter at any time by sending a request to the Seller by email to: biuro@drobinyczasu.pl or in writing to the Seller’s address designated for contact with the Customer (Chapter 2, point 1).

§ 3. Reviews

The Seller allows Customers to post individual and subjective statements (reviews, comments) on the Shop’s website, in particular regarding the Goods.
The service is provided free of charge for an indefinite period.
The service may be used anonymously.
The Seller may use the reviews for the purposes of content published on the Website.

CHAPTER 5. SALE

§ 1. Goods

All Products offered in the Shop are new and free from defects.
A detailed description of the Goods can be found on the Shop’s website.
The Shop reserves the right to amend its offer, organise and cancel promotional campaigns, and change the range and prices of Goods.

§ 2. Orders and their fulfilment

An order may be placed by completing the Form available in the Shop.
Orders may be placed after registering an Account with the Shop or without registering an Account with the Shop (guest purchases).
The Customer is obliged to complete the Form carefully, providing all details in accordance with the facts and specifying the chosen method of payment and delivery.
In the Form, the Customer provides details and makes declarations regarding acceptance of the Terms and Conditions, the processing of personal data, and the provision of commercial information.
Orders can be placed in the Shop 24 hours a day, 7 days a week. Orders placed on Saturdays, Sundays or public holidays are processed on the next working day.
The Customer confirms the placement of the Order by selecting the button (field) marked ‘Confirm order’. The Seller will send the Customer an Order confirmation to the email address provided by the Customer.
The Customer may amend their order until the Shop sends confirmation of the Order’s acceptance to the Customer. The Customer may withdraw their Order before it is confirmed by the Shop. In the case of a paid order, the Shop shall refund the money paid, less any bank handling fees or payment costs, provided that this does not apply to the Consumer.
The Customer may not cancel an Order that has already been fulfilled (i.e. dispatched). This does not apply to the Consumer’s right to withdraw from the contract.
The average Order processing time (up to the date of dispatch of the Goods) is up to 3 working days – for items in stock at the Shop’s warehouse – or up to 3 weeks for items made to order.
In the event of multiple Orders placed at the same time, Orders will be processed chronologically.
When purchasing a Product from the "Watches" category, the Customer is obliged to familiarise themselves with the operating instructions for mechanical and quartz watches available at: Watch operating instructions (http://drobinyczasu.pl/pl/instrukcja-uzytkowania-zegarka).

§ 3. Payments

All prices of Goods listed in the Shop are gross prices in Polish zlotys (prices include VAT). The price of the Goods does not include the costs referred to in point 2 below. The price of the Goods stated at the time the Customer places the Order is binding on both parties.
Costs associated with the delivery of the Goods (e.g. transport, delivery, postal services) and any other costs shall be borne by the Customer. The amount of these costs may depend on the Customer’s choice of delivery method. Information regarding the amount of these costs is provided at the time of placing the Order.
The Customer may choose the following payment methods:

1) traditional bank transfer – payment before dispatch of the Goods (prepayment). After placing the Order, the Customer should pay/transfer the amount due to the Shop’s bank account. The Order is processed once the Customer’s payment has been credited to the Shop’s bank account;

2) payment via the Dotpay payment system – payment before dispatch of the Goods (prepayment). After placing the Order, the Customer should make payment via the Dotpay system. The Order is processed once the Customer’s payment has been credited to the Dotpay payment system;

3) payment via the PayPal payment system – payment before dispatch of the Goods (prepayment). After placing the Order, the Customer should make payment via the PayPal system. The Order is processed once the Customer’s payment has been credited in the PayPal payment system;

4) payment on delivery (cash on delivery) – the Customer pays the amount due directly to the courier upon receipt of the Goods. The Order is processed once the Order has been accepted.

For every Product sold, the Shop issues a proof of purchase and delivers it to the Customer, provided that delivery is required by generally applicable law.
If the Customer wishes to receive an invoice, they should provide the relevant details when placing the Order. If the invoice is to be issued to a company, the Customer should provide the company’s name, details and VAT number when placing the order.
The Customer is obliged to make payment within 3 days of the date of conclusion of the sales contract, unless the chosen method of payment requires a different deadline. If the Customer fails to make payment within this period, then – in accordance with Article 491 § 1 of the Civil Code (Journal of Laws 2017.459, consolidated text, as amended) - the Seller shall set an additional deadline for payment for the Customer, after the fruitless expiry of which the Seller shall be entitled to withdraw from the contract. If the Customer declares that they will not fulfil their obligation, the Seller may withdraw from the contract without setting an additional deadline, even before the expiry of the specified deadline for fulfilment of the obligation.
Settlements for transactions made by credit card and e-transfer are processed via Dotpay.pl

§ 4. Delivery

The product is sent to the address provided by the Customer in the Form, unless the Parties agree otherwise.
The Product is delivered by a courier company or via a postal operator, at the Customer’s discretion. A parcel sent via the postal service should be delivered within 7 working days (domestic shipments) from the date of dispatch of the Goods, whilst via a courier company – within 2 working days from the date of dispatch of the Goods.
The Customer may collect the Goods in person at the following address: Wycinki Osowskie, Królewska 27 – strictly by prior arrangement via email or telephone and upon payment
Together with the Goods, the Seller provides the Customer with all the necessary accessories. Instructions for the use of mechanical and quartz watches can be found at: Watch user manual (http://drobinyczasu.pl/pl/instrukcja-uzytkowania-zegarka).
The Seller notes that:

1) upon delivery of the Goods to the Customer or to a carrier acting on the Customer’s behalf, the benefits and burdens associated with the Goods, as well as the risk of accidental loss or damage to the Goods, pass to the Customer. In the case of a sale to a Consumer, the risk of accidental loss or damage to the Goods passes to the Consumer upon delivery of the Goods to the Consumer. Delivery of the Goods shall be deemed to have taken place when the Seller hands them over to the carrier, provided that the Seller had no influence over the Consumer’s choice of carrier,

2) the Customer’s acceptance of the consignment containing the Goods without reservation shall result in the expiry of any claims for loss or damage in transit, unless:

a) the damage was formally recorded prior to acceptance of the consignment;

b) such a record was not made due to the carrier’s fault;

c) the loss or damage resulted from the carrier’s wilful misconduct or gross negligence;

d) the claimant identified damage not visible from the outside after accepting the consignment and, within 7 days, requested an inspection of its condition and proved that the damage occurred between the time the consignment was accepted for carriage and its delivery.

In the event that the Customer enters incorrect delivery details in the Order, resulting in the carrier charging additional costs, the Seller is entitled to claim reimbursement of these costs from the Customer.
The Customer should report any delays in delivery, discrepancies with the order, and damage occurring during transport to the Shop so that the Shop may take steps to improve its service.
If the Customer fails to collect the Goods dispatched by the Shop, the Customer may be charged for the costs associated with returning the undelivered parcel and redispatching it.
Failure to collect or refusal to accept a parcel sent “cash on delivery” (in accordance with the Customer’s instructions) does not constitute withdrawal from the distance contract. In such a case, the contract remains in force and the seller may request the buyer to collect the purchased goods, pay for the goods and transport, and claim compensation for additional costs incurred (including the cost of returning the goods to the sender – this cost may range from PLN 17.00 to PLN 50.00 ).

§ 5. Additional information for the Consumer

The Contract is not concluded for an indefinite period and will not be subject to automatic renewal.
The minimum duration of the Consumer’s obligations under the Contract is the time required to fulfil the Contract, i.e. to make payment and collect the Goods.
The Consumer’s use of the Shop does not entail an obligation to pay a deposit or provide other financial guarantees.
The Seller is not obliged to, and does not apply, the code of good practice referred to in Article 2(5) of the Act of 23 August 2007 on counteracting unfair market practices (Journal of Laws 2016.3, as amended).

CHAPTER 6. LIABILITY

The Goods are covered by a one-year manufacturer’s warranty – the guarantor is Drobiny Czasu Magdalena Czaplińska, ul. Górczewska 200c, flat 458, 01-460 Warsaw
The warranty period is 1 year.
The warranty is valid within Poland.
The detailed terms and conditions of the warranty are set out in the warranty documents. In order to retain their warranty rights, the Customer should follow the instructions for the use of mechanical and quartz watches available at: http://drobinyczasu.pl/pl/instrukcja-uzytkowania-zegarka.html. Products with mechanical damage, such as: a broken spring, broken or lost parts, a cracked glass, a damaged case, discoloured chains, or a lost component, are not covered by the warranty. Such damage may be rectified through a chargeable repair service as part of our after-sales service. The cost of the repair is determined on a case-by-case basis and confirmed with the customer prior to the repair being carried out.
Post-warranty service (after-sales services) is available.
The warranty does not exclude, limit or suspend the rights arising from the provisions on the warranty for defects in the goods sold.
Liability under the warranty is excluded in legal relations with Customers.
The Seller is liable to the Consumer if the Goods have a physical or legal defect (warranty) in accordance with the provisions of the Civil Code (Journal of Laws 2017.459, consolidated text, as amended) and the Act of 30 May 2014 on Consumer Rights (Journal of Laws 2017.683, consolidated text, as amended).

CHAPTER 7. COMPLAINT HANDLING PROCEDURE

The Customer should submit complaints to the Seller in writing to the following address: reklamacje@DrobinyCzasu.pl
The complaint should include at least:

- the Customer’s first name, surname, address and email address,

- the date of conclusion of the Contract forming the basis of the complaint,
- the subject of the complaint, specifying the Customer’s claim,
- all circumstances justifying the complaint.

The applicable COMPLAINT FORM is sent electronically for the Customer to complete – upon receipt of the complaint notification by email. The Customer may use the complaint template available in the Shop, but this is not a prerequisite for the complaint to be considered.
If the data or information provided in the complaint needs to be supplemented, the Seller will ask the Customer to provide the missing details before the complaint is considered.
If it is found that the parcel containing the Goods has been tampered with, is missing items or is damaged, the Customer should immediately (no later than within 7 days of receiving the parcel) lodge a complaint with the Seller. This will enable claims to be made against the carrier. This is not a condition for the complaint to be considered.
The complaint should contain a detailed description of the problem and the Customer’s request, and, where applicable, photographic evidence.
The Seller undertakes to consider the complaint within 30 days. If the Seller does not respond to the Consumer’s complaint within 14 days, it shall be deemed to have accepted it as justified.
If the complaint is upheld, the Seller will take appropriate action.
It is possible to use out-of-court methods for handling complaints and pursuing claims in legal relations with Consumers, including:

1) the option to resolve disputes electronically via the ODR (Online Dispute Resolution) platform, available at http://ec.europa.eu/consumers/odr/;

2) the option of conducting arbitration proceedings before a common court or other bodies.

CHAPTER 8. WITHDRAWAL FROM THE CONTRACT

Withdrawal from the Contract by the Seller or the Customer may take place in accordance with the provisions of the Civil Code (Journal of Laws 2017.459, as amended).
The Consumer has the right to withdraw from the Contract within 14 days of receiving the Goods.
Information regarding the Consumer’s withdrawal from the Contract is contained in the notice on the right of withdrawal, available on the Shop’s website.
The Consumer does not have the right to withdraw from the Contract in respect of certain contracts, namely:

1) for the provision of services, if the Seller has fully performed the service with the Consumer’s express consent, and the Consumer was informed prior to the commencement of the service that they would lose the right to withdraw from the Contract once the Seller had fulfilled the service;

2) where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the withdrawal period;

3) where the Goods are non-prefabricated items, manufactured to the Consumer’s specifications or intended to meet their individual needs;

4) where the Goods are items liable to deteriorate rapidly or have a short shelf life;

5) where the Goods are items delivered in sealed packaging which, once opened, cannot be returned for health or hygiene reasons, if the packaging was opened after delivery;

6) where the Goods are items which, upon delivery, are, by their nature, inseparably combined with other items;

7) where the Goods are alcoholic beverages, the price of which was agreed upon conclusion of the Contract, and the delivery of which may take place only after 30 days have elapsed, and the value of which depends on market fluctuations over which the Seller has no control;

8) where the Consumer has expressly requested that the Seller visit them to carry out urgent repairs or maintenance; if the Seller provides additional services other than those requested by the Consumer, or supplies items other than the spare parts necessary to carry out the repair or maintenance, the Consumer has the right to withdraw from the Contract in respect of the additional services or items;

9) where the Goods are audio or video recordings or computer software supplied in sealed packaging, if the packaging has been opened after delivery;

10) for the supply of newspapers, periodicals or magazines, with the exception of a subscription contract;

11) concluded by way of a public auction;

12) for the provision of services relating to accommodation other than for residential purposes, the carriage of goods, car hire, catering, leisure services, or entertainment, sporting or cultural events, where the contract specifies the date or period of service provision;

13) for the supply of digital content not recorded on a tangible medium, where performance of the service began with the Consumer’s express consent before the expiry of the withdrawal period and after the Seller had informed the Consumer of the loss of the right to withdraw from the contract.

The Seller shall, without undue delay and no later than 14 days from the date of receipt of the Consumer’s notice of withdrawal from the contract, refund to the Consumer all payments made by the Consumer, including the costs of delivery of the Goods. The Seller shall refund the payment using the same method of payment as that used by the Consumer, unless the Consumer has expressly agreed to a different method of refund which does not entail any costs for them.
If the Consumer has chosen a method of delivery other than the cheapest standard method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by them.
The Consumer is obliged to return the Goods together with all accessories, including the packaging, provided that it constitutes a significant part of the Goods. The Seller may withhold the refund until the Goods are received or until proof of their return is provided to the Seller, whichever occurs first.
The Consumer shall bear only the direct costs of returning the Goods, unless the Seller has agreed to bear them or has failed to inform the Consumer of the need to bear these costs.
The Consumer shall be liable for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics and functioning of the Goods.
In the event of a valid withdrawal from the Contract, the Contract shall be deemed not to have been concluded.

CHAPTER 9. INTELLECTUAL PROPERTY

1. The rights to the Website and the content contained therein belong to the Seller.

2. The website address at which the Shop is accessible, as well as the content of the website www.drobinyczasu.pl, are subject to copyright and are protected by copyright and intellectual property law.

3. All logos, proper names, graphic designs, videos, texts, forms, scripts, source codes, passwords, trademarks, service marks, etc. are registered trademarks and belong to the Seller, the manufacturer or the distributor of the Goods. Downloading, copying, modifying, reproducing, transmitting or distributing any content from the website www.drobinyczasu.pl without the owner’s consent is prohibited.

CHAPTER 10. FINAL PROVISIONS

In matters not covered by these Terms and Conditions in legal relations with Customers or Consumers, the relevant provisions of generally applicable law shall apply.
Any deviations from these Terms and Conditions must be in writing, otherwise they shall be null and void.
The court having jurisdiction to settle a dispute between the Seller and the Customer shall be the court having jurisdiction over the Seller’s registered office. The court having jurisdiction to settle a dispute between the Seller and the Consumer shall be the court having jurisdiction under general rules (the court of the defendant’s place of residence) or another court more convenient for the Consumer (pursuant to Articles 31–37 of the Code of Civil Procedure).

NOTICE REGARDING THE RIGHT TO WITHDRAW FROM THE CONTRACT

applies to the Consumer

You have the right to withdraw from the contract within 14 days without giving any reason. To exercise your right of withdrawal, you must inform the Seller of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post or email). Our contact details are as follows:

Pracownia "Drobiny Czasu"
96-321 Wycinki Osowskie
ul. Królewska 27
rejestracje@DrobinyCzasu.pl

The time limit for withdrawing from the contract expires 14 days after the day on which you took possession of the goods or on which a third party other than the carrier and designated by you took possession of the goods. To meet the deadline for withdrawal, it is sufficient for you to send notification of your exercise of the right to withdraw from the contract before the withdrawal period expires.

Consequences of withdrawal: if you withdraw from the contract, we will refund all payments received from you, including the costs of delivery (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery method offered by us), without undue delay, and in any event no later than 14 days from the day on which we were informed of your decision to exercise your right to withdraw from this contract. We will refund your payment using the same payment methods you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees in connection with this refund. We may withhold the refund until we have received the goods or until you have provided proof of their return, whichever occurs first.

Please return or hand over the goods to us without delay, and in any event no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you post the goods back before the 14-day period expires.

You will have to bear the direct costs of returning the goods. These costs are estimated at a maximum of approximately PLN 15.

Please note that you are liable for any reduction in the value of the goods resulting from handling them in a manner other than that necessary to ascertain the nature, characteristics and functioning of the goods.

The personal data you provide will be processed by the Seller for purposes related to the execution of your withdrawal from the contract and the fulfilment of related requests, in accordance with the principles set out in the relevant legal provisions. You have the right to request from the data controller access to your data, its rectification, erasure or restriction of processing, or to object to the processing, as well as the right to lodge a complaint with a supervisory authority. Further information is contained in the document ‘Information from the data controller’.

You may use the model withdrawal form, but this is not mandatory.
MODEL WITHDRAWAL FORM
applies to Consumers

PLEASE NOTE: this form should only be completed and returned if you wish to withdraw from the contract

………………………., ……………………………….

…………………………………………
(Customer’s first name and surname)
………………………………………..
…………………………………………
(Customer’s correspondence address)
…………………………………………
(contact telephone number/email)

Mr/Ms* "Drobiny
Czasu" Studio, 27
Królewska Street,
96-321 Wycinki Osowskie
rejestracje@DrobinyCzasu.pl

WITHDRAWAL FROM THE DISTANCE SALE CONTRACT

I hereby declare that I am withdrawing from the distance selling contract concluded on ………………………………………… and relating to the purchase of the following goods ………………………………………………………………………………… for the price of ……………………………

The goods were delivered/collected on …………………………………………………..

In view of the above, I hereby declare that I shall return the goods without delay, no later than within fourteen days. Below I provide the details for the refund of the price of the goods, which should take place without delay, no later than within fourteen days.

…………………………………………………………………………..……………………
…………………………………………………………………………………………..……

I am aware that the personal data I have provided will be processed by the Seller for purposes related to the withdrawal from the contract and the fulfilment of related requests, in accordance with the principles set out in the relevant legal provisions. I am aware that I have the right to request from the data controller access to my data, its rectification, erasure or restriction of processing, or to object to the processing, as well as the right to lodge a complaint with a supervisory authority.

……………………………………………………
(Customer’s first name, surname and signature,
if the form is sent in paper form)

COMPLAINT FORM TEMPLATE

………………………., ……………………………….

"Drobiny Czasu" Studio
ul. Królewska 27
96-321 Wycinki Osowskie
reklamacje@DrobinyCzasu.pl

COMPLAINT

I hereby submit a complaint regarding the sales contract concluded on ………………………………………… concerning the purchase of the following goods:

1) ………………………………………………………………… for the price of ……………………………………,
2) ………………………………………………………………… for the price of ……………………………………,

The goods listed above are defective because ………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….……………………

I am attaching / not attaching* photographs illustrating the aforementioned defect in the goods to this complaint.

The non-conformity of the goods with the contract described above is material / immaterial*.

In view of the above, should the complaint be upheld, I demand**:

1) that the Seller submit a proposal regarding the rectification of the defect, or

2) I demand that the goods be replaced with new ones, or

3) instead of a replacement, I demand that the defect be rectified, unless bringing the goods into conformity with the contract in the manner chosen is impossible or would entail excessive costs compared to the method proposed by the Seller. I acknowledge that in assessing the disproportionate nature of the costs, the value of the goods without defects, the nature and significance of the defect found, and the inconvenience to which I would be exposed by another method of redress are taken into account

4) …………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

I am aware that the personal data I have provided will be processed by the Seller for purposes related to the handling of this complaint and the fulfilment of the associated requests, in accordance with the principles set out in the relevant legal provisions. I am aware that I have the right to request from the data controller access to my data, its rectification, erasure or restriction of processing, or to object to the processing, as well as the right to lodge a complaint with a supervisory authority.

……………………………………………………
(Customer’s first name, surname and signature)

Additional information from the Seller: The
personal data you provide will be processed by the Seller for the purposes of handling your complaint and fulfilling related requests, in accordance with the principles set out in the relevant legal provisions. You have the right to request from the data controller access to your data, its rectification, erasure or restriction of processing, or to object to the processing, as well as the right to lodge a complaint with a supervisory authority. Further information is contained in the document “Information from the personal data controller”.

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